FAQ

Everything you need to know, all in one place.

Image Editing & Retouching FAQ

What types of images does HeroEdits specialize in retouching?

HeroEdits specializes in a diverse range of retouching services, including model shots, lay flat photography, ghost mannequin, product images, jewelry, and more. Whatever your visual needs, we have the expertise to enhance the beauty and impact of your images.

Is there a minimum or maximum order size?

No order is too small or too large for HeroEdits. Whether you need a single image perfected or an extensive collection retouched, we are here to accommodate your requirements.

How Does Hero Edit Prioritize Customer Support?

HeroEdits takes pride in offering top-notch customer support. Our services are available 24/7, 365 days a year. When you collaborate with us, you'll have a dedicated support manager ensuring a seamless and responsive experience. Your satisfaction is our priority at every step.

How does the free trial work?

Hero Edits offers you 10 images at no cost to demonstrate our capabilities and show that we're the perfect fit for your imagery needs.

How fast are HeroEdits' professional image retouching services?

Quick turnaround is our strength! Expect your edited images within 12-24 hours for a seamless and efficient experience. Your visual perfection is just a day away with HeroEdits.

AI Imagery

Will the AI-generated images look real or obviously AI?

Every AI-generated image goes through manual retouching by our team before delivery. We combine AI generation with human finishing  so the final result is indistinguishable from a real studio photograph. If it looks AI, we retouch it until it doesn't.

Which AI model does HeroEdits use?

HeroEdits uses a proprietary AI model developed and trained specifically for e-commerce and fashion imagery. It is not a generic off-the-shelf tool — it has been built around the specific requirements of product photography, including color accuracy, fabric texture, lighting consistency, and brand standards. This is combined with our team's retouching expertise, which is what makes the output look truly professional rather than AI-generated.

Is there a human involved or is it fully automated?

Always human-involved. AI generates the environment and scene — our retouchers review, refine, and finish every single image by hand. No image leaves HeroEdits without passing a human quality check. That is what separates us from fully automated tools

Will my product look exactly right in the generated image?

Yes — we always use your actual studio product shot as the reference input. The AI builds around your product, not the other way around. Your product's color, shape, texture, and details are preserved. We never generate the product itself.

Do I own the final images?

Yes — all final delivered images are 100% yours. Full commercial usage rights included. You can use them across your website, social media, paid ads, and print without any restrictions.

What do I need to provide to get started?

All we need is a clean studio shot of your product  lay flat, ghost mannequin, or white background. We handle everything from there. No model booking, no location, no set styling required on your end

Is AI-generated imagery cheaper than a traditional shoot?

Significantly. A traditional lifestyle shoot involves model fees, location costs, styling, photography, and post-production  often thousands of dollars for a single scene. With HeroEdits AI imagery, you start with your existing studio shots and we build the environment around them. You get the same visual quality at a fraction of the production cost — and at a speed no shoot day can match. Pricing is based on the scope of your project. Get in touch and we will put together a custom quote.

3D & CGI FAQ

How do I start a 3D project with Hero Edits?

Simply reach out to discuss your 3D project. Our team will review your requirements, and once everything is clear, we’ll get the work underway!

What types of 3D models does Hero Edits specialize in?

Hero Edits specializes in a variety of 3D models, primarily for eCommerce. We focus on accessories, footwear, furniture, and various products, ensuring each item is captured with precision and detail. Our goal is to bring your products to life, making them visually appealing and engaging for your customers.

Does Hero Edits create 3D animations for products?

Yes! At Hero Edits, we specialize in creating high-quality 3D animations for your products, allowing you to showcase them in a dynamic and interactive way.

Does Hero Edits handle the entire 3D process?

Yes! Hero Edits takes care of the entire process, from initial 3D modeling to the final high-quality render. We ensure that every step is handled with precision to deliver the best results for your products.

How long does it take to complete a 3D project?

The timeline depends on the project. If it’s just texturing, it may be quicker, while modeling and texturing together will take more time. We’ll provide an estimated completion time based on the specific requirements.

Pricing FAQ

How do you determine the pricing for image editing and 3D services?

Our pricing is based on the complexity of the work, the volume of images, and the turnaround time required. We offer customized quotes to fit your specific project needs, ensuring you get the best value for your budget.

What payment methods do you accept?

We accept various payment methods, including bank transfers, credit/debit cards, and PayPal. For larger projects, we can discuss additional payment options if needed.

What if I need revisions? Will I be charged extra?

Revisions are completely free! We want to make sure you're fully satisfied with the final result, so we don't charge for any adjustments you need.

Do you offer discounts for bulk orders?

Yes, we provide discounts for bulk orders. The larger the volume, the better the rate we can offer. Feel free to reach out to discuss your project, and we'll find the best package for you.

How do you handle pricing for long-term contracts?

For long-term partnerships, we can set up customized pricing plans to fit your ongoing needs. These plans can provide more flexibility and offer better rates based on the volume and frequency of work.

Data & Security FAQ

Do you protect my intellectual property?

Absolutely. At Hero Edits, safeguarding your intellectual property is a top priority. We implement strict confidentiality measures and use secure systems to ensure your files and ideas are protected throughout the entire process. We are happy to sign NDAs if required, giving you peace of mind that your assets are in safe hands.

Does HeroEdits have cybersecurity insurance?

Yes, HeroEdits is committed to safeguarding your data. We have comprehensive cybersecurity insurance in place to protect against potential data breaches and cyber threats. Our team follows industry best practices to ensure the safety and security of all client information throughout the entire process.

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